Consumer Information & Digital Services

1.Who you are buying from

[LEGAL COMPANY NAME], trading as [TRADING NAME], [REGISTERED ADDRESS], VAT [VAT NUMBER], registration [GEMI / COMPANY REGISTRATION NUMBER]. Contact: info@maziflow.gr. [COMPLETED FROM THE COMPANY DETAILS PUBLISHED IN MISSION CONTROL]

2.What is sold, and at what price

A one-time MaziFlow package for one event (Digital, Moment 300 or Moment 500), at the price shown next to it at the moment of purchase, VAT included for consumers in the countries listed in our tax configuration. The price, the package and any discount are shown in full before you pay; nothing is added at checkout except, for printed packages, the delivery cost shown there.

Professional subscriptions are sold to businesses at the net prices shown on the professionals page, plus VAT. They are not consumer purchases.

3.How you order and pay

You choose a package, give the event's name and date and your email address, confirm the terms and pay through our payment provider on its own secure page. We never see or store your card details. You receive a confirmation email with the order and the event's QR; that email is your record of the order. It is not a tax document: invoices and receipts are issued separately. [INVOICING PROCESS TO BE CONFIRMED WITH THE ACCOUNTANT]

4.Delivery and start of the service

The digital service starts immediately: the event and its QR exist the moment the payment is confirmed. Printed QR cards are produced and shipped separately; the printing lead time and the shipping estimate are stated at checkout and in the Printing Terms.

5.Right of withdrawal

As a consumer in the EU you normally have 14 days to withdraw from a distance purchase. For the digital service, the law allows that right to be lost when the service begins immediately with your express consent and acknowledgement — which is what you confirm, with a separate tick, at checkout. For printed cards made to your event, the exception for personalised goods applies once production has started.

The Cancellation, Refund & Withdrawal Policy explains what you can still do if something went wrong. [THE EXACT APPLICATION OF THE EXCEPTIONS TO BE CONFIRMED BY COUNSEL]

6.Conformity and support

We are responsible for the service working as described. If it does not, tell us from the Support window or at info@maziflow.gr; we will fix it, and the refund policy applies when we cannot.

Disputes: you may always turn to the courts of your country of residence. For consumers in the EU the online dispute resolution platform of the European Commission is available at ec.europa.eu/consumers/odr. [ADR BODY TO BE NAMED ON LEGAL REVIEW]

7.Language and record

The contract is concluded in Greek or English, as you chose on the site, and the text of these terms is kept available on this page. The confirmation email and your dashboard keep a record of what you bought.